Network Operations Center Analyst
- Company: OzarksGo, LLC
- Updated: 11/23/2022
- Location: Fayetteville, AR, USA 72704
- Status: Full-Time
- Job Level: 3-5 Years Experience
OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.
Ozarks provides to its employees: 100% paid medical/dental coverage for you and your dependents, and a 401(k) plan with employer match. We also provide paid time off, 9 paid holidays, disability benefits, life insurance and tuition reimbursement.
**This position is for a shift schedule of four on, four off; from 6pm-6am.
Network Operations Center (NOC) Analysts manage and troubleshoot IP networks. They monitor for network security and isolate potential security vulnerabilities while remedying issues that could compromise the system. They run diagnostic programs on networks to pinpoint problems and monitor network health to keep networks secure. They write regular analytics and network infrastructure reports and replace malfunctioning or underperforming hardware connected to the system. NOC analysts write scripts and design automated network functions to increase efficiency and answer incoming customer calls for tech support. If systems experience an outage, NOC analysts resolve issues by troubleshooting and collaborating with engineers and team members to find quick and appropriate fixes. They review network logs to search for security issues, other problems, and monitor the network.
Reports to: Manager of Network Architecture
Working in a 24/7/365 environment to monitor and respond to enterprise-wide technical operational issues.
Monitor, manage and maintain all edge network devices, performance and quality across networks. Perform MOPs
Document and distribute all major incident review reports in the agreed format.
Develop strong relationships with the customer and all other supporting departments.
Create trouble tickets and assign to the correct internal workgroups for all customer and network troubles.
Update assigned tickets, escalating to various carriers and personnel as required until completion.
Coordinate network activities related to cutovers and upgrade to ensure that schedules are appropriately planned to avoid customer service outages.
Investigate and troubleshoot issues with networking systems, video and application infrastructure and data center/hut facilities (HVAC, fire suppression, power systems and door security)
Communicate issues in real time to stakeholders effectively, clearly, over multiple channels (phone, IM, etc.)
Assist to maintain documentation of configuration and troubleshooting procedures to facilitate other team members and departments
Support Engineering groups on system deployments and performance optimizations
Close daily interaction between all other OzarksGo groups (CSRs, Engineering, OSP, etc.)
Answer Key Account customer support calls
Support CSR/TSR team escalations
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.
The NOC Analyst shall be required to perform any other duties assigned in order to fulfill the objectives of OzarksGo.
Frequent contacts with general Key Accounts or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operations.
Education, Job knowledge and Training:
High school diploma required. Bachelor's Degree in engineering or computer science preferred.
Juniper JNCIA, JNCIS-SP or Cisco CCNA certification a plus.
3 years experience working in either a NOC, Data Center, or Technical Customer Service environment.
Proven experience in a 24/7/365 environment with strong problem solving and critical thinking skills
Strong troubleshooting skills through execution and documenting of resolution
Familiar with how network, OS, storage, and applications interact in a large-scale environment
Strong documentation skills and ability to communicate clearly and concisely with leadership staff, service partners and vendors
Excellent organization skills, communications skills, and time management skills
Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.)
Ability to understand complex issues
Strong attention to detail
Basic: Word Processing/Typing
Equipment Operated: Must be able to operate all equipment normally found in an office environment. Must have valid driver's license without violation, which would prohibit insurability.
Abilities and Skills: Must be able to write reports, business correspondence, and policy/procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Must be able to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Effort: While performing the functions of this job, the employee is regularly required to sit, talk, or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
Working Conditions: Normal office conditions, some irregular hours may be required. Continuously exposed to one or two elements such as noise, intermittent standing, walking: and occasional pushing, carrying, or lifting.
The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.