Employee Benefit Customer Service Representative

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to daily client requests, including (but not limited to):

Process policy changes, enrollment requests, and other employee benefit plan information requests from clients
Help to resolve claim questions
Assist clients and members with benefit coverage questions
Respond to Broker of Record requests
Assist employer groups with billing issues and questions
Manage client information within the Stephens agency management system:

Obtain policy information, enrollment status, marketing and rate data from insurance companies, as well as any other information required by clients and team members
File all communications, client documents, and plan information in the shared file structure
Keep all client records up to date
Assist with the development of client deliverables, including (but not limited to):

Develop client specific employee benefit communication materials
Assist with health plan surveys for clients
Assist with the collection, auditing, and distribution of health plan performance reporting for self-funded clients
Assist with annual stewardship reporting for self-funded clients

EDUCATION AND/OR EXPERIENCE

Prefer Associate’s degree (A.A.) or equivalent from a two-year college or technical school; and two years of experience with a life insurance agency or company where dealing with customers was a job responsibility; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Arkansas Life and Disability Insurance license or must be able to obtain with the first year of employment.

REQUIRED TESTING

Microsoft Excel, Word, and Typing

To apply for this position on our website, please follow the link below:
recruiting2.ultipro.com/STE1004/JobBoard/fbeef081-b55b-0ae3-a2ac-7b4fb3db6826/OpportunityDetail

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