Network Operations Center Engineer
- Company: OzarksGo, LLC
- Updated: 9/16/2023
- Location: Fayetteville, AR
- Status: Full-Time
- Job Level: 5-10 Years Experience
- Region: Southeast
- Category: Engineering
OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.
Ozarks provides to its employees: 100% paid medical/dental coverage for you and your dependents, and a 401(k) plan with employer match. We also provide paid time off, 9 paid holidays, paid parental leave, disability benefits, life insurance and tuition reimbursement.
ATTENTION: This position is for a 12-hour, 6 p.m. to 6 a.m. shift, four days on, four days off.
EDUCATION: High school diploma is required. Technical degree required in such disciplines as Computer Engineering, Computer Science, or related field, plus 5 years related experience and/or training, or equivalent combination of education and experience.
EXPERIENCE: Experience working in a Network Operations Center (NOC), Data Center, or Technical Customer Service center, responding to real time issues and challenges in a 24/7/365 environment. Experience writing Method of Procedures documentation.
JOB KNOWLEDGE& SKILLS:
Strong troubleshooting skills through execution and documenting of resolution
Familiar with how network, OS, storage, and applications interact in a large-scale environment.
Strong documentation skills and ability to communicate clearly and concisely with leadership staff, service partners and vendors
Excellent organization skills, communications skills, and time management skills
Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.)
MAJOR JOB TASKS:
This individual will monitor and troubleshoot OzarksGo's network, VOIP, and video systems. Trains NOC team on best practice use of the systems. Contributes to multiple projects simultaneously. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others.
Working in a 24/7/365 environment to monitor and respond to enterprise-wide technical operational issues. The work schedule is four days on followed by four days off working 12-hour shifts.
Repair and recover from hardware and software failures while escalating and communicating with the appropriate Engineering groups.
Troubleshoot and resolve network performance and reliability issues.
Coordinate hardware problems and repairs with the appropriate service partners and vendors
Communicate issues in real time to stakeholders effectively, clearly, over multiple channels (phone, IM, etc.)
Assist to maintain documentation of configuration and troubleshooting procedures to facilitate other team members and departments.
Support Engineering groups on network system deployments, performance optimizations, and upgrades
Close daily interaction between all other OzarksGo groups (CSRs, Engineering, OSP, etc.)
Answer commercial and wholesale customer support calls as needed to assist the CSR/TSR teams.
Investigate and troubleshoot issues with networking systems, video and application infrastructure and data center/hut facilities (HVAC, fire suppression, power systems and door security)
Provision static IP addresses, EBGP, and multicast for commercial and wholesale customers.
Troubleshoot network issues with GPON, XGS-PON, 400 Gbps ethernet, DWDM, MPLS, VRF, ISIS, SR, RSVP, PCEP, NG-MVPN, and MB-BGP.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.
The Network Operations Center (NOC) Engineer shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.
Must be able to operate all equipment normally found in an office environment. Must have valid driver's license without violation, which would prohibit insurability.
Must be able to write reports, business correspondence, and policy/procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Must be able to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to understand complex issues and have strong attention to detail.
Normal office conditions, some irregular hours may be required. Continuously exposed to one or two elements such as noise, intermittent standing, walking: and occasional pushing, carrying, or lifting.
While performing the functions of this job, the employee is regularly required to sit, talk, or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Ozarks Electric is an EOE/AA/W/M/VETERAN/Disability employer.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.