Vice President of Marketing and Member Relations

  • Location: Fayetteville, AR, USA 72704
  • Status: Full-Time
  • Salary:
  • Job Level: Entry Level
  • Region:
  • Category:

Ozarks Electric Cooperative Corporation (OECC) is an electrical distribution cooperative headquartered in Fayetteville, Arkansas. OECC was incorporated in 1938 and, since then, has grown to serve the electrical needs of approximately 71,000 members throughout Northwest Arkansas and a portion of Northeast Oklahoma. OECC offers a competitive salary and generous benefits. Please visit for more information.

OECC is seeking a qualified individual as Vice President of Marketing and Member Relations.


Reporting to the CEO, and an integral part of the executive team, this position is responsible for the establishment, coordination and oversight of OECC's marketing strategy, economic development activity, large customer interface, political engagement, and comprehensive member related services. This position develops and guides OECC's print, social media, graphic and visual messaging; projects the desired image and efficient administration of all member related Cooperative activities; and develops and manages the Marketing and Member Relations team.


This position directly supervises: Manager of Marketing & Communications, Manager of Member Relations, Manager of Energy Services, and an Administrative Assistant.


Strategic planning and execution responsibilities over all facets of marketing and member relations.
Establishes, plans and executes the marketing, energy, and member services budget and approves all expenditures.
Develops and manages the Cooperative's varied and integrated communications to promote, enhance and protect the Cooperative's brand reputation. Communications include internal newsletters, print, radio, television, public relations, media relations, marketing, social media outlets, and governmental agencies. Goal is to advance the Cooperative's position with relevant constituents.
Recruit, manage, and develop the Marketing and Member Relations team to support the development and execution of the marketing strategy and member relations strategy.
Directs economic development activities and large business account relationships.
Oversees the development and maintenance of policies and procedures governing member care consistent with the requirements of the Arkansas Public Service Commission.
Develops and guides the Cooperative's political initiatives.
Assists in member conflict resolution as needed.
As a member of the Executive Management team, this position is responsible for a full range of executive functions, including, strategic development, planning, and, overall, Cooperative positioning.
Responsible for developing and maintaining positive relationships with residential, commercial and large power members; local Chambers of Commerce, economic development personnel, and City and County officials; Arkansas Public Service Commission; journalists, reporters and media representatives; and Arkansas and Oklahoma State and local elected officials.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.


Job Knowledge, Training and Experience: Requires Bachelor's degree in Business, Marketing or related field and seven years of experience in customer service, communication, or marketing. Minimum of three years of senior management level experience in marketing, communications, or economic development. Demonstrated strong skill and comfort in building internal and external relationships, writing and editing, personnel management, and use of judgment and problem solving. Superior communication skills.
Equipment Operated: Must have a current driver's license without violations that would prohibit insurability. Must operate routine office equipment with proficiency.
Abilities and Skills: Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans. Demonstrates excellent written and oral communication as well as writing and editing. Demonstrates the ability to effectively present information and respond to questions from clients, members, and the general public. Must be able to prepare and analyze information with a high degree of accuracy and attention to details. Requires ability to meet deadlines under pressure. Must be able to deal with a variety of people in varying situations with tact and diplomacy.
Physical Effort: Must be able to perform all activities listed in the job description with or without reasonable accommodation.
Working Conditions: This position is performed mostly in an office environment. Hours may be irregular and include out of town and overnight travel. May have extended periods of sitting and use of computer and keyboard.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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