Scheduler-Controller @ City of Little Rock


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Job Objective: To schedule street and traffic maintenance projects; to plan the appropriate amount of material, personnel and equipment needed to complete each project.

Essential Job Functions
1. Reviews service requests from citizens, private contractors, City personnel, and other agencies; determines if City is responsible for request and refers to outside agency if the City is not responsible; notifies the requester of the status of the work request.
2. Provides information and answers inquiries from citizens and City personnel regarding street, ditch or drainage projects and service requests; receives complaint calls and handles as appropriate.
3. Determines material, equipment, and personnel, including engineering field support, needed for each project by visiting work sites.
4. Assigns an activity number to each project and creates work orders; forwards to appropriate Supervisor I; provides technical information to Supervisor I regarding specific project requirements.
5. Contacts Arkansas One Call and coordinates with utility companies to identify special characteristics of work sites, such as overhead or buried utility lines; researches available records to locate right-of-way easements or to determine whether specific projects or requests are located in areas for which the City is responsible; secures right-of-entry from property owners where necessary.
6. Receives daily input sheets from Supervisor I; reviews for accuracy and compliance with scheduling requirements and performance standards; notifies Supervisor I of unusual or questionable reports such as excessive use of materials or poor productivity.
7. Performs zone inspections and inspections of major arterials to note maintenance deficiencies; completes report form and issues work orders; schedules work orders and forwards to Supervisor I.
8. Maintains computer and hard copy files and records of work order status information and related materials; establishes and maintains computerized work order, service request, and resource files; prints service requests, work orders, input sheets, and special reports; utilizes a microcomputer with database and spreadsheet software.
9. Maintains program inventories lists for activities such as joint/crack seal, chip seal and major overlay; inspects streets for minor maintenance prior to major program start date; maintains traffic pavement and signage inventories for annual maintenance; makes modifications to program lists and provides City crews with maps and routed order lists.
10. Conducts research regarding improved work methods and equipment; conducts research of activities; compares costs of services performed by City versus private contractors; prepares narrative reports of findings; submits to supervisor for review.
11. Conducts cost studies of Department activities such as street repair, drainage maintenance and installation; modifies work activities based on annual goals and objectives; establishes and modifies work performance standards and procedures for Department operation areas; reviews and discusses approved revisions with affected supervisory personnel for efficient operations; proposes changes in work methods and safety procedures; identifies changes that will impact budget.
12. Schedules projects based on established priority, danger to life or property, utility/contractor coordination, work backlog, weather considerations, and availability of materials, personnel, and equipment.
13. Reviews work performance and quality of work at work sites to ensure compliance with established work methods and standards including material, personnel and equipment usage.
14. Ensures procedural compliance and quality control of all projects; evaluates work activities for improvement in work methods and productivity.
15. Prepares cost estimates, bid documents, and bid comparisons for review by supervisor; monitors work of contractors to ensure compliance; inspects completed work and recommends payment or informs supervisor of deficiencies.
16. Operates an assigned City automobile in the performance of essential job functions.

Minimum Qualifications and Additional Requirements
These knowledge, skills, and abilities are usually, although not always, acquired through completion of one (1) year of college or vocational-technical school general coursework and four (4) years of experience in street or traffic system maintenance. Equivalent combinations of education and experience will be considered.


Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License before employment and maintain licensure for the duration of employment in this position

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