Teller Supervisor

Description:

For more information and/or to apply, please visit our career site at:
my100bank.com/careers

GENERAL DESCRIPTION OF POSITION
Ensures that the teller area is managed in an efficient and effective manner, and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards. Leads by example by exhibiting strong, quality customer care and sales minded attitude.


ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assigns work duties and work schedules to tellers.

2. Monitors cash limits in teller stations and branch and makes appropriate shipment decisions.

3. Provides approval on other teller's transactions.

4. Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned.

5. Review timecards and track absences and tardiness and communicate to supervisor.

6. Provides guidance to tellers relating to operational and auditing policies and procedures.

7. Participate in goal setting and attaining established goals.

8. Identify and provide staff training.

9. Coach staff to cross sell bank products and services.

10. Assists tellers in resolving service problems, complex inquiries and other customer issues.

11. Perform all duties of a Sr. Teller.

12. Serves as back up for CSR as required.

13. Completes all required monthly audit reports and ensures compliance.

14. Completes required BSA/AML training and other required compliance training as assigned.

15. Lift coin bags up to 50lbs.

16. Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training. Or equivalent combination of education and experience.

We offer :
Competitive Salaries
Paid holidays and vacation
401K Plan
Health Insurance

For more information and/or to apply, please visit our career site at:
my100bank.com/careers

Apply For This Job >

Search for a job by