Installation Technician

Company: OzarksGo, LLC

Updated: 7/29/2021


OBJECTIVE: To be responsible for installation and maintenance of customer services at the home/business. This position will also supervise and perform quality control on installation contractors. REPORTING RELATIONSHIPS: Reports to: Outside Plant Manager Directs: Installation Contractors RESPONSIBILITIES: Install, terminate, and test cat-5/6 and coaxial cables. Route fiber and/or cables from the outside to the inside of a home or business. Support the customer's audio and video technologies. Use Interpersonal skills for interaction with customers for installation requirements and issue resolution. Supervise and perform quality control of internal drop contractors. Install telephone in homes and businesses and integrate into existing systems. Be able to work in inclement weather. Work with electronic maps and document and maintain records of work performed. Operate company vehicles safely. Train customers on the use of internet, telephone, and television. Preserves confidentiality of company issues when relating to staff, customers, and general public. Supports the Bylaws, guidelines, policies and philosophies of the company at all times. Supports the Mission Statement and Core Values at all times. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The Installation Technician shall be required to perform any other duties assigned in order to fulfill the objectives of the company. RELATIONSHIPS: Internal Outside Plant Manager - To request and provide assistance as required; to confer on problems; to seek necessary approvals and to keep informed of departmental and company policies and procedures, and to discuss any unusual situations affecting the job. Fiber Optic Technicians To work in conjunction with the Fiber Optic Technicians to get timely resolution of member's issues. GIS Mapping Technicians To turn in required information on installations performed to maintain the integrity of our electronic mapping system. Customer Service Department Under supervision of Outside Plant Manager, work with customer service on subscriber and landowner issues to ensure contractors are performing work on schedule and all issues assigned have resolution. Communicate with customer service on issue resolutions. To ensure continued access to private rights of way, all landowner issues must have resolution. To be a team player and maintain effective internal relationships to enhance information transfer and productivity. External Contractors Supervise assigned installation contractors working on the system at any given time. To request and provide assistance as required and to confer on problems as required to maintain efficient and effective systems. Subscribers To support and assist subscribers to access the network. To be a team player and maintain good relations in all contacts with the general public. EDUCATION: High School or GED equivalent. Some college or post high school education preferred. EXPERIENCE: Strong computer skills, and 1-2 years in wire routing and communication with customers required. JOB KNOWLEDGE: Background in home construction/ remodeling Experience with Cat 5/6 and Coax Experience with home networking equipment. OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.