Craig Douglass
The Cost of Disruption (Craig Douglass Commentary)
Household and business planning faces paralysis in trade uncertainty. read more >
by Craig Douglass -
The Brilliance of Jim Johnson (Craig Douglass Commentary)
Jim Johnson had a brilliant imagination, and his creative ripples continue to benefit clients. read more >
by Craig Douglass -
More Than an Itch (Craig Douglass Commentary)
Waste tires are piling up in Arkansas, and the fix is right in front of us. read more >
by Craig Douglass -
Downtown Little Rock Partnership Hires 2 New Directors (Movers & Shakers)
Kyle Leyenberger is the new director of communications, and Tori Rogers is the new director of events. read more >
River Cities Tee Up New Venues (Lance Turner Editor’s Note)
Believe it or not, golf lovers may soon have their pick of not one, but two “off-course” golf entertainment venues in central Arkansas. read more >
by Lance Turner -
Toward Better Customer Service (Craig Douglass On Consumers)
To better serve consumers, leaders need to decide between transactional leadership and transformational leadership. There is a difference. read more >
by Craig Douglass -
An Endless Loop (Craig Douglass On Consumers)
Making recycling more relevant to everyday consumers requires information, education and messaging appealing to economic interests. read more >
by Craig Douglass -
Master and Commander (Craig Douglass On Consumers)
Ukraine’s sense of self, the cohesiveness of its people and the loyalty to Ukrainian leadership are nothing less than inspiring. read more >
by Craig Douglass -
Competitor! Competitor! Competitor! (Craig Douglass On Consumers)
As the New Year begins, let’s make sure others know Arkansas is truly a competitor. read more >
by Craig Douglass -
The Cost of Today (Craig Douglass On Consumers)
While the natural tendency toward inflation is to find someone to blame, it seems to us we should be a little more appreciative of the cause. (We certainly know the effect.) read more >
by Craig Douglass -
Supply and Demand and Choosiness (Craig Douglass On Consumers)
Supply and demand as a construct is a key model of economic theory, particularly when it comes to pricing goods and services. read more >
by Craig Douglass -
Are You Really Glad I’m Here? (Craig Douglass On Consumers)
Whether it’s someone responsible for frontline reception, wait staff, retail associate (once called clerks) or a general customer service representative, behaviors, conduct, manners and simple etiquette have suffered greatly. read more >
by Craig Douglass -
More or Less (Craig Douglass On Consumers)
Are staffing service industries doing more with less? Or is it doing less with less? read more >
by Craig Douglass -
COVID & Consumer Common Sense (Craig Douglass On Consumers)
Effective communication designed to encourage consumers to make the desired decision is based on not telling them what you want but showing them how to get what they want. read more >
by Craig Douglass -
Certain Unalienable Rights (Craig Douglass On Consumers)
The process by which government regulations are promulgated should be accompanied by not necessarily an economic impact statement, but a value-added statement — the value a regulation will add to the product or service. read more >
by Craig Douglass -
Twelve Zeros (Craig Douglass On Consumers)
So, who wants to be a millionaire when there are billionaires? read more >
by Craig Douglass -
Coalition of the Willing (Craig Douglass On Consumers)
There's a give-and-take at play in many consumer purchases, particularly when it comes to a product that has broad competition in the marketplace. It’s called the compromise effect. read more >
by Craig Douglass -
The Power of Subtraction (Craig Douglass On Consumers)
The result of subtraction is called a “difference.” It’s what’s left when you take one quantity away from another. So, we suppose, subtraction results not only in a difference, but it also can make a difference. read more >
by Craig Douglass -
Norms Blown to Smithereens (Craig Douglass On Consumers)
While the deadly viral pandemic is far more serious than a cartoon, the social and economic impact of COVID-19 has indeed reduced many norms to mere fragments: smithereens! read more >
by Craig Douglass -
Orange Is the New Black (Craig Douglass On Consumers)
With apologies to author Piper Kerman, the Netflix comedy-drama’s title sums up this year’s holiday retail experience. read more >
by Craig Douglass -
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