Leslie Rutledge
Arkansas Attorney General Leslie Rutledge announced Thursday that she has filed a lawsuit against Flowmatic Technical Solutions LLC and its owner, Joseph Michael Bradford.
The lawsuit alleges the company didn’t provide the reliable internet service they advertised and sold to customers in rural communities; failed to repair defective products; didn’t provide refunds; and that consumers never received internet service after purchasing it from FTS.
It seeks an injunction, civil penalties and restitution of up to $10,000 per violation under the provisions of the Arkansas Deceptive Trade Practices Act (ADTPA).
“Bradford exploited rural Arkansans who have been denied reliable internet service for too long,” Rutledge said in a news release. “Arkansans need high speed internet access no matter where they are in the state and broadband companies can no longer swindle consumers out of their money by over-promising and continuing to under-deliver.”
Her office began receiving complaints about the company in November.
FTS advertised reliable high-speed internet service at the beginning of the pandemic, primarily on Facebook. The company offered service for an initial fee of $249 and for $65 per month after that in rural areas in southern Arkansas.
The service was advertised as being contract-free with unlimited and unthrottled data, with a full money-back guarantee. The lawsuit claims this advertising was deceptive and misleading and a violation of the ADTPA.
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