Benchmark Winner 2025: Encore Bank

Encore Bank is looking to redefine what it means to work in the field of banking, and since its founding in 2019, it’s made great strides to that end.

With more than 85% of employees having a stake in the bank’s success — the Employee Stock Purchase Program, where staff can buy shares at a 10% discount complete with a lookback provision, has exceptional participation — the mantra “We Win Together” takes on a literal meaning. Officials say the resulting ownership mentality among staff drives service and success at the bank.

Employees are shown their value before they’re even on the team, according to bank leadership. Recruitment efforts are aimed at attracting the best talent Arkansas has to offer, and Encore takes care to craft job descriptions with unbiased language to reach a diverse slate of candidates who reflect the state’s demographics.

Mentorship programs support employees from traditionally underrepresented groups with career guidance and help through work challenges. Professional development is encouraged for all employees and backed with tuition reimbursement, leadership training and cross-departmental events where staff can learn about opportunities in other areas of the bank.

Encore’s benefits are also robust. The bank matches 401(k) contributions up to 5%. Its comprehensive health plan includes medical and dental coverage for employees and their dependents, along with life, long-term and short-term disability insurance premiums paid at 100% by the company. An Employee Assistance Program provides 24/7 mental and behavioral health resources, including self-guided web tools, and financial advice is also available through the bank’s Pathways and Voya programs. A paid-time off policy that includes birthday leave, floating holidays and volunteer time off rounds out the benefits package.

The bank’s culture isn’t only based on its benefits; connection and recognition are also emphasized. Quarterly companywide virtual meetings spotlight employee achievements, while in-person events, like a spring crawfish boil, competitive wellness challenges and annual holiday parties, give staff opportunities to build relationships. Employee feedback surveys have led to multiple operational changes, from adding flexible work options to expanding wellness initiatives.