Walmart Inc. of Bentonville said it was expanding its InHome delivery service by 24 million homes this year.
Walmart’s service, which started in 2019, has employees deliver orders into the customers’ home or garage. The employees, Walmart said, are specially trained and wear body cameras so customers can see the video of the delivery for up to a week.
The service currently has 6 million households as subscribers and the company’s goal is to reach 30 million by the end of 2022. The service costs approximately $20 monthly or $148 annually.
“We’ve been operating InHome in select markets over the last two years and have found it is a perfect solution for customers who want to live their lives without worrying about making it to the store or being home to accept a delivery,” said Tom Ward, Walmart’s senior vice president for last mile. “Identifying ways to help our customers save time and money is our purpose, and nothing showcases that better than InHome delivery, which is why we’re excited to bring the convenience of InHome to even more customers in 2022.”
Customers grant access through a one-time use of the resident’s smart lock or garage keypad. Customers can also buy an InHome smart lock for $50.
Walmart said it would hire more than 3,000 drivers to support the InHome program and pay them $1.50 more hourly than most in-store roles. The company will use all-electric delivery vans for the service.
BrightDrop, a division of General Motors, said Walmart has agreed to purchase 5,000 electric delivery vans.
"As important as it is that we save our customers time and money through convenient delivery options, it’s just as important that we focus on creating a more sustainable last mile delivery fleet that avoids emissions,” Ward said. “BrightDrop’s proven ability to bring a sustainable electric van to market makes them a great partner to support our growing InHome delivery service, and we look forward to continue driving our goal of operating a 100 percent zero-emissions logistics fleet by 2040."