Melanie Taylor
Arkansas native and 18-year Entergy veteran Melanie Taylor has been hired as the new director of customer service for the central region in Little Rock, Entergy Arkansas Inc. announced Thursday.
In the role, Taylor will oversee engineering, customer service and distribution operations.
Taylor will begin her new responsibilities on May 1, reporting to Oscar Washington, who held the position before being named vice president of customer service for Entergy Arkansas in March.
From 2000-2013, Taylor served Entergy Arkansas as the northeast regional manager, the customer service center manager and, for five years, managed a multimillion-dollar budget as the utility’s distribution operations manager.
Most recently, Taylor managed corporate communications for sister utility Entergy Texas Inc.
“Melanie returns to Entergy Arkansas with a utility trifecta of managing expertise: corporate communications, customer service and distribution operations,” Washington said. “I’ve known Melanie her entire career with Entergy and know there’s nobody more suited for this key leadership role.”
Taylor earned a bachelor of arts degree in liberal arts and an MBA from the University of Arkansas at Little Rock. A Class XIV Leadership Greater Little Rock alumna, Taylor was also one of Arkansas Business’ 40 under 40 in 2002.
“I am excited about coming home and for the opportunity to work with a very strong and engaged team of employees to serve our customers in an area of the state that I love,” Taylor said.
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